Last updated: August 4, 2026
Echo Motorworks (“Echo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through echomotorworks.com, why we use it, when we share it, and the choices available to you.
Information we collect
Information you provide. We may collect your name, chosen username, email address, phone number, billing and shipping addresses, account details, order information, product reviews, support messages, part requests, dealer inquiries, and other information you choose to submit.
Vehicle and Garage information. When you use our fitment tools or Garage, we may store vehicle details such as year, make, model, engine, trim, modifications, build goals, and products associated with that vehicle. This information helps us show relevant parts and support your build.
Shopping and transaction information. We collect products viewed, searches, cart contents, purchases, refunds, shipment status, and related order communications. Payment information is processed by the payment provider shown at checkout. Echo does not store complete payment-card numbers.
Information collected automatically. Our site and service providers may collect IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, cookie identifiers, login and security events, and site-performance information.
How we use information
- Operate the site, customer accounts, Garage, fitment tools, cart, and checkout.
- Process payments, fulfill and ship orders, and provide order updates.
- Recommend compatible products and respond to support or part requests.
- Prevent fraud, abuse, unauthorized access, and other security threats.
- Maintain records, calculate taxes, and meet legal and accounting obligations.
- Analyze and improve site performance, catalog accuracy, products, and customer experience.
- Send marketing messages only where permitted; you may unsubscribe at any time.
Cookies and similar technology
We use essential cookies to operate login sessions, security protections, shopping carts, checkout, saved preferences, and other site functions. We may also use limited analytics or performance cookies to understand how the site is used. You can control cookies through your browser, but blocking essential cookies may prevent account, Garage, cart, or checkout features from working correctly.
When we share information
We do not sell personal information. We share information only as reasonably necessary with service providers that help us run the store, including website hosting, security, payment processing, tax calculation, email, analytics, customer support, suppliers, distributors, shipping carriers, and order-fulfillment partners. For example, an order may require us to provide your name, contact information, shipping address, and purchased items to a supplier or carrier that ships the order.
We may also disclose information when required by law; to protect Echo, our customers, or others; to investigate fraud or security incidents; or as part of a merger, financing, acquisition, or sale of business assets. Service providers may use information only for the services they provide to us, subject to their own legal obligations.
Accounts and security
Account information, addresses, saved vehicles, and order history are available only after authentication and to authorized Echo personnel who need access to operate the store or assist customers. We use administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections, login throttling, secure account sessions, restricted access, and administrator two-factor authentication. No internet service can guarantee absolute security. Use a unique password and contact us promptly if you believe your account has been compromised.
How long we keep information
We keep information only as long as reasonably needed for the purposes described in this policy, including providing accounts and orders, resolving disputes, preventing fraud, maintaining business and tax records, and meeting legal obligations. Retention periods vary by record type. We may retain transaction records after an account-deletion request when required for tax, accounting, fraud-prevention, warranty, or legal purposes.
Your privacy choices and rights
You may update much of your account information from My Account. You may also ask us to access, correct, export, or delete personal information associated with you, or object to certain uses where applicable. You may unsubscribe from promotional email using the link in the message. We may need to verify your identity before completing a request, and some records may be retained where permitted or required by law.
Residents of certain U.S. states may have additional rights under applicable law, such as the right to know, correct, delete, or obtain a copy of personal information and to opt out of certain sales or targeted advertising. Echo does not sell personal information. We will not discriminate against you for exercising an applicable privacy right. An authorized agent may submit a request where state law allows, subject to identity and authority verification.
Children’s privacy
Our site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it as appropriate.
Third-party links and embedded services
Our site may link to or display content from suppliers, manufacturers, payment providers, shipping services, or other third parties. Their privacy practices are governed by their own policies, and we encourage you to review them.
Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. The “Last updated” date above shows when the latest revision took effect. Material changes will be posted on this page and communicated when legally required.
Contact us
For privacy questions or requests, email accounts@echomotorworks.com or use our Contact Echo Motorworks page. Please write “Privacy Request” in the subject or message so we can route it correctly.